If you have forgotten your SARS eFiling password, you can reset it online without visiting a branch. SARS allows taxpayers to recover their password through the Forgot Password option on the eFiling website or through the SARS MobiApp.
Resetting your password is usually quick, but you must have access to your registered security contact details, such as your cellphone number or email address, because SARS sends a one-time pin (OTP) during the process.
What You Need Before Resetting Your SARS Password
Before you start, make sure you have:
- Your SARS eFiling username
- Access to your registered cellphone number or email address
- Your personal details for verification
If you forgot both your username and password, you must first recover your username and then reset your password.
How to Reset Your SARS Password on eFiling
Follow these steps to reset your password online:
Step 1: Go to the SARS eFiling Login Page
Open the SARS website and go to the eFiling login page. Click on Forgot Password. There is also a Forgot Username option if you cannot remember your login name.
Step 2: Enter Your Username
Type in your SARS eFiling username and continue to the next step. SARS will use your profile details to verify your identity.
Step 3: Choose How to Receive the OTP
You will be shown your registered OTP contact details. Select whether you want the one-time pin sent to your email address or cellphone number, then click Send OTP.
Step 4: Enter the OTP
Check your phone or email for the OTP from SARS. Enter the code exactly as received and submit it to continue.
Step 5: Create a New Password
After successful verification, create a new password. Your password must:
- Be at least 8 characters
- Include at least one uppercase letter
- Include at least one lowercase letter
- Include at least one number
- Include at least one special character
- Not include personal information such as your name, surname, email address, or username
- Not use repetitive or sequential characters like “aaaaa” or “12345”
Once you save the new password, you can log in to your SARS eFiling account again.
How to Reset Your SARS Password on the SARS MobiApp
You can also reset your SARS password using the SARS MobiApp. On the app, tap Forgot Password, enter your username, choose your OTP channel, receive the OTP, and submit it to continue with the password reset process.
What to Do If You Forgot Both Username and Password
If you forgot both your username and password, you should:
- Click Forgot Username
- Complete the required information
- Recover your username first
- Then create a new password when prompted
What If Your Cell Number or Email Address Changed?
If you no longer have access to the cellphone number or email address linked to your SARS profile, many users can update security contact details from the pre-login screen by using biometric verification. On the login screen, click Update Contact Details, complete the required personal information, follow the biometric prompts, and then submit your new contact details.
If biometric verification fails, you may need assistance from the SARS Contact Centre or a SARS appointment.
Tips to Avoid SARS Login Problems
To make future logins easier:
- Save your username in a secure place
- Keep your cellphone number and email address updated on eFiling
- Use a strong password that you can remember
- Do not share your login details with anyone
Final Thoughts
Resetting your SARS password is simple if you still have access to your registered email address or cellphone number. You can do it through the SARS eFiling website or the SARS MobiApp by using the Forgot Password option and completing OTP verification. If you forgot both your username and password, recover the username first. If your contact details changed, update them before trying again.